Delivery Coverage & Charges

We deliver across the United Arab Emirates.

Nearby Areas (Dubai, Abu Dhabi, Sharjah, Ajman):

  • Orders above AED 500: Free delivery
  • Orders below AED 500: AED 100 delivery fee
  • Delivery Time: 2 to 5 working days

Far Areas (Al Ain, Ras Al Khaimah, Fujairah, and remote zones):

  • Orders above AED 1,000: Free delivery
  • Orders below AED 1,000: AED 100 delivery fee

Express Delivery Option

Express Delivery within 24-48 hours is available for AED 250. Subject to stock availability and confirmation of delivery slot.

Special / Back Orders

Custom or out-of-stock items require 45 to 60 days for delivery. Urgent air cargo options are available at an extra cost based on size and weight.

Delivery Schedule

Delivery Days: Monday to Saturday
Time Window: 10:00 AM – 8:00 PM

Delivery during public holidays or peak seasons may be delayed slightly with notice.

Missed Deliveries

If the customer agrees to a delivery time and is not available:

  • First failed attempt: Free
  • Second failed attempt: AED 100 re-delivery charge applies.

Customer Responsibility

Customers must be present at the scheduled delivery time. Valid Emirates ID and signature are mandatory upon delivery. Customers must inspect the item before signing the receipt.

Cash-on-Delivery (COD) Policy

Nearby Areas (Dubai, Abu Dhabi, Sharjah, Ajman):

  • COD is available only for orders above AED 1,000
  • Orders below AED 1,000 must be prepaid
  • Delivery charge of AED 100 applies if the order value is below AED 500

Far Areas:

  • COD not available
  • Only prepaid orders are accepted

Verification & Conditions:

  • COD orders may be verified before dispatch
  • Repeated cancellations may result in COD being disabled
  • Full payment due on delivery
  • ID and signature required

Assembly Disclaimer

MAZART does not provide assembly, wall-mounting, or installation services. Instructions may be shared upon request for mirrors and wall art. Customers are responsible for their own setup or installation arrangements.

Warranty Disclaimer

MAZART does not provide warranties on its products. Our items are handcrafted, decorative pieces designed for aesthetic purposes. Minor variations and imperfections are natural and reflect artisanal craftsmanship. Functional items like mirrors are not covered under warranty once delivered and accepted.

Order Tracking & Customer Support

For tracking and support, contact us on WhatsApp:

+971 52 285 6166

Include your order number or receipt for quick assistance.

Policy Agreement

By placing an order, the customer agrees to all terms outlined in this delivery policy.