Privacy Policy
Who We Are
Effective Date: 01 Feb 2025
Last Updated: 02 March 2025
Welcome to Mazart. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website Mazarthome.com and services.
By using our website, you agree to collecting and using your information as described in this policy.
1. Information We Collect
– Mazart collects personal data to enhance your shopping experience and improve our services.
– 1.1 Personal Information: Name, Email address, Phone number, Billing and shipping address, Order details, Payment information (processed securely through third-party payment providers).
– 1.2 Automatically Collected Data: IP address, Browser type and version, Device type, Website usage data (pages visited, time spent, etc.).
– 1.3 Cookies and Tracking Technologies: We use cookies and similar technologies to improve user experience, analyze website traffic, and personalize content.
2. How We Use Your Information
– To process orders and deliver products.
– To provide customer support and respond to inquiries.
– To personalize your experience with tailored recommendations.
– To send marketing communications (you can opt-out anytime).
– To improve our website and services.
– To comply with legal obligations and prevent fraudulent activities.
3. Payment Security & Transactions
– Mazart does not store or process payment information directly. Payments are securely processed by our trusted third-party payment providers (e.g., Visa, Mastercard, PayPal, Stripe).
– To ensure secure transactions, we use SSL encryption, PCI DSS-compliant payment gateways, and fraud detection and prevention measures.
4. Payment Dispute & Refund Policy
– Refunds & Chargebacks: Refunds are processed based on our refund policy. If a chargeback is filed, we may request additional proof of transaction before resolving the issue.
– Fraud Prevention: Transactions flagged as suspicious or fraudulent will be reviewed, and identity verification may be required for high-value transactions.
– Disputed Transactions: Contact [insert email] within 7 days of the transaction if you believe there was an error.
5. Sharing & Disclosure of Information
– We do not sell, rent, or trade personal data. Information may be shared with service providers (shipping companies, payment processors, analytics providers), legal authorities if required, and marketing partners (only with consent).
6. International Data Transfers
– Mazart may store and process your personal data in UAE or other countries. We ensure compliance with UAE Personal Data Protection Law (PDPL) and GDPR-compliant international data transfer agreements.
7. Customer Complaint & Order Dispute Process
– Email Support: Contact [insert email] with order details.
– Resolution Timeline: We aim to respond within 48 hours and resolve disputes within 7 business days.
– Refunds/Exchanges: If eligible, refunds or replacements will be processed within 10 business days.
8. Data Security & Protection
– We implement encryption protocols, secure servers with restricted access, and regular security updates to protect personal data.
9. Data Breach Notification Policy
– In the event of a data breach, Mazart will notify affected users within 72 hours and report the breach to UAE cyber authorities if required.
10. Advertising, Cookies & Tracking Policy
– Mazart partners with Google Ads, Meta (Facebook, Instagram), and other digital platforms for marketing purposes.
– A cookie banner allows users to accept or reject tracking cookies.
– Ads may be personalized based on browsing activity (opt-out available via Google’s Ad Settings or Facebook Ad Preferences).
11. Your Rights & Choices
– Users have the right to access, request corrections, delete their data (subject to legal obligations), opt-out of marketing emails, and manage cookie preferences.
12. Third-Party Links & External Services
– Our website may include links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies separately.
13. Compliance with UAE & International Laws
– Mazart complies with UAE Personal Data Protection Law (PDPL), General Data Protection Regulation (GDPR – Europe), California Consumer Privacy Act (CCPA – USA), and Payment Card Industry Data Security Standard (PCI-DSS).
14. Updates to This Policy
– This Privacy Policy may be updated periodically. Any significant changes will be posted on our website and, where applicable, communicated via email.
15. Contact Us
– For privacy-related inquiries, please contact us ..
